Frequently asked questions
Please find below a list of Frequently Asked Questions. Simply click on a question to view the answer.
How safe is my money once the holiday is booked?
Is it safe to book online?
Do you charge a credit card charge?
What happens once I’ve booked my holiday?
How late can I book a holiday?
Do you charge a single supplement?
All supplements are per holiday (not per night).
Do I need Travel Insurance?
Can I make special/disabled requests on my booking?
What happens if I have to cancel my holiday?
Can I send a cheque to pay for my holiday?
Do I need a passport for Ireland or Jersey?
What time will I arrive at my hotel/What time will I arrive home?
What time can I check in to my chosen hotel?
Which port do you depart from for the Isle of Wight/How long is the ferry crossing?
How do I make a complaint?
How safe is my money once the holiday is booked?
Totally safe. UKBreakaways (Travelstyle) conform to all requirements relating to the EC Directives on Package Holidays. All monies paid by you are placed into a Trust Account and cannot be released to the company until after your holiday has been completed.
Is it safe to book online?
Yes. We go to great lengths to ensure that our website is both enjoyable and secure to use.
Do you charge a credit card charge?
Yes. Unfortunately due to the high charges incurred we do have to pass on some of these to our clients. All credit card transactions are subject to a 2% fee. There is no charge for using Debit cards.
What happens once I’ve booked my holiday?
Once you have booked your holiday we will send you written confirmation within 7-10 days. Please ensure you check all of the details and let us know immediately if something appears to be wrong. If you choose the convenience of booking on line your confirmation will be emailed to you immediately.
How late can I book accommodation?
We recommend you book as early as possible however we will do our best to accommodate you up to 2 days prior to arrival subject to availability.
Do you charge a single supplement?
Single rooms tend to vary drastically in terms of charges. Some hotels charge high supplements, some none. We have introduced a standard charge on all UK breaks in an attempt to alleviate this.
1 night stays - £14 supp
2 night stays - £24 supp
3/4 night stays - £29 supp
6 night stays - £39 supp
All supplements are per stay (not per night).
Do I need Travel Insurance?
Whilst insurance is not compulsory on our breaks we recommend that some cover is taken to cover you in the event of cancellation. UKBreakaways (Travelstyle) offer cancellation cover for your convenience. Travelstyle are an appointed representative of ITC Compliance Ltd which is authorised and regulated by the FSA (Financial Services Authority).
Can I make special/disabled requests on my booking?
We will gladly take a note of any Special Request and pass these onto hotels (except Supersaver/Pricebuster Tours); however we cannot guarantee that any request will be met. If you require any special request due to a disability please inform one of our Holiday Advisors who will ask a series of questions to ensure that we can meet your needs. In most cases these will be passed to our Customer Support Team who will liaise with the hotel in order to make your holiday a stress-free experience.
What happens if I have to cancel my holiday?
Should you need to cancel your holiday for any reason you must put it into writing as soon as possible and send it to our Customer Service Dept. we will then send you a cancellation invoice which will show any cancellation charges along with any refund due. In all cases deposits are non refundable. A scale of cancellation charges can be found in our brochure and on our website Booking Conditions. Depending on the reason for cancelling, cancellation charges (less excess) may be able to be claimed back via any Travel Insurance Policy you may have in place.
Can I send a cheque to pay for my holiday?
We gladly accept cheques in payment for holidays; however we cannot accept cheques for payment for any tour travelling within 14 days.
What foreign currency will I need?
When travelling on to the Continent foreign currency will be required.
Do I need a passport for Ireland or Jersey?
A passport is not required for travel to Ireland or Jersey; however you will need some form of photographic ID. Please note that in some cases if the tour is travelling by air, a passport may be required, depending on the airline’s individual policy.
What time can I check in to my chosen hotel?
For customers travelling in their own car hotel check-ins vary but we advise check in after 4pm unless prior arrangement with the hotel is made.
Which port do you depart from for the Isle of Wight/How long is the ferry crossing?
Crossings to the Isle of Wight operate between Southampton and East Cowes. The crossing time is approx 1 hour although most of this is sailing through Southampton Docks, which if you are fortunate you may be able to see some of the fantastic cruise ships in port!
How do I make a complaint?
Sometimes even the best laid plans go wrong. Should you have any problems whilst on tour, please report them immediately to your driver or the hotel reception. It is far better to try and resolve the problem than wait until you get back. If you wish to make any comments when you return, then you must do so in writing to our Customer Service Department at your earliest opportunity. We will then investigate and respond to you within 28 days.
If you have any other questions or require further information,
please call our friendly Reservations Team on 0844 682 8000